Once settled into their positions, many employees are not receiving much on-the job training, a survey found.
Some 31% of the U.S. workforce does not receive any formal job training, and for those that do, 43% say it is ineffective, says the report by Axonify, a corporate microlearning platform.
On the flipside, 92% said say the right kind of formal workplace training impacts their job engagement positively.
“If employees don’t have the correct training to perform their jobs properly, they will disengage,” said Carol Leaman, CEO of Axonify in a statement. “This, in turn, will result in work quality, productivity and customer satisfaction issues.”
One-size-fits-all training programs “are no longer enough,” Leaman said. “Instead, a more individualized and continuous approach to learning is necessary to help workers develop their individual strengths which can positively impact their job success and the company’s bottom line.”
William Vanderbloemen, CEO of Vanderbloemen Search Group, said, “Entrepreneurs are horrible at training. I'm one of them, and my training philosophy used to be giving the employee a heavy break and throwing them into the deep end.”
However, as we've grown to almost 40 employees, we've become more departmentally-driven,” Vanderbloemen said. “We've developed a training process so that we set proper expectations up front and get team members up and running faster. The most important part of our system is that we (do it) for our company values. We have nine values that inform everything we do, so infusing them into our system is vital for culture alignment.”
The company also has an internal intranet where details are housed so that there is one central place where employees can go to brush up on company systems and policies, Vanderbloemen said. “This year, we're also implementing a continuing education budget so that employees can continue to seek training on a regular basis as they develop in their role.”
Chuck Underwood, founder of The Generational Imperative, said, “When I train, I give specific bullet points about motivating each generation of employees and instilling a strong company culture in each generation: silents, boomers, Gen X’ers, and millennials respond to different motivational tactics.”
But when it comes to training all generations of employees, Underwood said they want:
- Ethical, compassionate leaders
- Stimulating, meaningful work
- Opportunity for advancement
- Positive relationship with co-workers
- Respect, leadership, recognition, and transparency from boss
- Inclusion and sense of ownership
- Pride in their organization
Some companies do put a lot of energy into training, seeing a payoff down the road.
“From e-learning opportunities with online product modules and compliance training, to the five days of structured training at our corporate office that focuses on sales processes and the products our company sells, we invest a lot of time and heart into ensuring we arm our new sales agents with everything they need to start with success,” said Glenn Elmore, director of training at Combined Insurance, a Chubb company.
The employees also receive ongoing development sessions held on products, technology and more throughout the year, Elmore said.